Customer Service
25 Years + Product Warranty
All products enjoy 25 years + warranty period, there is any product after-sales problems can be 24 hours
Any product after-sales problems can be 24 hours to contact the person in charge of sales.
Technical Support
Assist customers in system design selection and recommend suitable PV border products based on factors such as the size of the PV power plant, the geographic environment and climatic conditions of the installation location provided by the customer.
Sample Availability
According to customer demand, provide product samples in a timely manner, so that customers can intuitively feel the quality and appearance of the product. When providing samples, ensure the completeness and representativeness of the samples, together with product specifications and technical parameter tables.
Quality Assurance
Before the products are shipped, strict quality inspection is carried out to ensure that the products issued meet the quality standards. The inspection includes the appearance of the products (whether there are scratches, deformation, etc.), dimensional accuracy, performance indicators and other aspects.
Product Repair and Replacement
Establish a rapid response mechanism for product repair and replacement, and upon receipt of a customer's request for repair or replacement, promptly assess the problem and arrange for its handling. For products within the warranty period, provide customers with repair or replacement services free of charge in accordance with the warranty terms.
Regular Return Visits
Collect customer feedback and suggestions for product and service improvement. Introduce new products or services at the right time according to customer needs to enhance customer loyalty. At the same time, maintain good customer relationships by organising customer exchange activities and providing preferential policies.
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Contact Us
No. 89, Gangzhong Road, Xinbei District, Changzhou City, Jiangsu Province, China